1qqee Privacy Policy & Data Protection

1 Who this policy applies to

This policy applies to all individuals who use 1qqee's services through its website, mobile version, or any digital channel. It applies only to 1qqee's own data processing and does not apply to third-party websites or services. Our services are for those aged 21 and above only.

• Registered members who have opened an account
• Guest users who have browsed the website
• Anyone who has contacted customer support
• Anyone who receives our emails or notifications

2 Information you provide directly

When you open an account on 1qqee, use our services, or contact us, the following information may be collected:

• Name, email address, and mobile number
• Date of birth (for age verification)
• Document information required for identity verification
• Financial transaction information — bKash, Nagad, or Rocket mobile wallet numbers
• Any messages or information submitted to customer support

3 Automatically collected information

When you visit our site, some technical information may be collected automatically from your device and browser. This information is used to improve site performance and ensure security:

• IP address and geographic location (up to country/region level)
• Device type, operating system, and browser information
• Pages visited on the site, click patterns, and session duration
• Information collected via cookies and similar tracking technologies
• Referral source (where you came from before reaching the site)

4 Information received from third parties

In some cases we may receive information about you from trusted third-party service providers. This generally occurs for the following reasons:

• Confirmation of information from identity verification service providers
• Information relating to fraud prevention and risk assessment
• Information from mobile wallet service providers (bKash, Nagad, Rocket) for payment processing

We only work with third-party providers who comply with applicable data protection laws.

5 Service delivery and operation

1qqee primarily uses your information to provide you with quality services. This includes:

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket)
• Activating and tracking bonuses, rewards, and VIP benefits
• Recording gaming history and account activity
• Resolving customer support requests

6 Security and legal compliance

We use your information to maintain a safe and fair environment. This includes:

• Detecting and preventing fraud, money laundering, and illegal activity
• Ensuring age verification — providing services only to those aged 21 and above
• Storing responsible gaming limits and voluntary self-exclusion information
• Retaining records in accordance with applicable laws and regulations
• Maintaining SSL encryption and security measures

7 Site improvement and communication

We use information to further improve your experience and keep you informed about important matters:

• Testing and improving site performance and usability
• Sending important account-related notifications
• Sending relevant promotional information with your consent
• Identifying and resolving technical issues on the platform
• Reviewing and analysing customer satisfaction

We never sell your information to third parties for advertising purposes.

8 When information is shared

1qqee does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:

• Service providers: Information is shared to the extent necessary for payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer support partners.
• Legal obligations: Information may be disclosed to comply with court orders, government directives, or applicable laws.
• Fraud prevention: Relevant information may be shared with the appropriate authorities to protect the site or other users.
• Business transfers: In the event of a company merger or acquisition, your information may be transferred to the new entity — but the protections in this policy will continue to apply.

All third-party service providers operate under strict confidentiality agreements and process information only for specified purposes.

9 Cookie use

The 1qqee website uses cookies and similar technologies. Cookies are small data files stored on your device that improve site functionality and personalise your experience.

• Essential cookies: Used to store login status, language preferences, and security tokens. The site cannot function properly without these.
• Analytical cookies: Used to understand how users interact with the site — page visits, click patterns, and so on.
• Functional cookies: Used to remember your preferred settings and provide enhanced features.

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may prevent you from using some features of the site.

10 Data retention period

We retain your personal information only for as long as necessary. Retention periods are determined as follows:

• Complete information is retained for as long as your account is active
• Even after account closure, certain information (particularly financial transaction records) is retained for a specified period to meet legal requirements
• Information needed for dispute resolution is kept until the matter is resolved
• Once the period required to fulfil legal obligations has ended, information is securely deleted

11 Data security measures

1qqee uses industry-standard security measures to keep your information safe. These include:

• Securing all data transfers via SSL (Secure Socket Layer) encryption
• Storing sensitive information in encrypted form
• Access controls — only authorised staff can access the information they need
• Regular security testing and reviews
• Automated detection of suspicious activity

No system is 100% secure. However, we make every effort to ensure your information is protected to the highest standard.

13 Protection of minors

1qqee's services are for those aged 21 and above only. We do not knowingly collect or process information from minors. Age is verified at the time of account registration. If a person opens an account using a false age and we become aware of this, the account will be closed and all related information will be securely deleted.

If you believe a minor is using our services, please let us know at [email protected].

14 Sensitive personal information

We do not generally collect special category sensitive information (such as health, religious, political, or ethnic information). However, information voluntarily provided as part of our responsible gaming programme (such as voluntary self-exclusion or limit-setting information) is retained and used with the utmost care and is applied solely for your protection.

15 International data transfers

Your information is not generally sent outside Bangladesh. However, a limited amount of information may be transferred internationally in the course of working with technology service providers. In such cases we ensure that appropriate data protection standards are maintained in the destination country and that adequate contractual safeguards are in place.

16 Changes to the privacy policy

1qqee may amend or update this privacy policy at any time. We will publish a notice on the site when changes are made. For significant changes, registered users may be notified by email.

If you continue using the site after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

17 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

Our support team always takes your privacy concerns seriously and does its best to resolve them as quickly as possible.